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| Our objectives: |
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Satisfying customer needs |
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Enhancement of quality systems |
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Effective performance measurement & compliance systems |
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Continuous Improvement loop |
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Engage every employee in quality drive |
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| Our focus..."completely satisfying customer needs profitably" by using DMAIC & Lean methodology. We follow systematic data driven approach to reduce variation, eliminating non value added activities, optimizing & sustaining the desired results to reach excellence. |
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  FICCI Healthcare Excellence Awards
| In the inaugural edition of FICCI Healthcare Excellence Awards, Max Super Speciality Hospital, Saket was adjudged one of the Best Hospitals for ‘Excellence in Healthcare Delivery’ |
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| One of the critical criteria for award qualification was to demonstrate some result–bearing initiatives in the hospital, where Max Healthcare presented a Six Sigma project on ‘Improving Fill rate in Pharmacy’. Through this project the organization was able to demonstrate significant improvement in medicines fill rate at Max Chemist and reduction in wastages in Pharmacy leading to increased revenue in Pharmacy & resultant improvement in customer satisfaction index. |
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D L Shah National Award on 'Economics of Quality'
| Max Healthcare received the Prestigious DL Shah National Award on 'Economics of Quality' from Quality Council of India, conferred during the National Quality Conclave held in New Delhi on February 6, 2009. Max Healthcare is the first organization in the country from the Healthcare sector to receive this award. The Award was received by Dr Pervez Ahmed, CEO & MD - Max Healthcare, Shubhra Verma and Ridhi Malhotra. |
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| The DL Shah National Award on 'Economics of Quality' was given to Max Healthcare for a Six Sigma project on standardization and consolidation of housekeeping items. Through this project the organization was able to demonstrate significant improvement in quality by reducing complexity, better resource utilization, better vendor management that resulted in improved efficiency and service delivery to internal customers, patients and ultimately reduced costs. |
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NABH Accreditation for Blood bank
| The Blood Bank at Max Healthcare was awarded the 'NABH Accreditation for Blood Bank' on February 6, 2009. The newly formed accreditation standard, measures the organizations compliance against stringent criteria on Blood Safety, Process Compliance, Infection Control and Monitoring. |
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| "Getting the 'NABH Accreditation for Blood Banks' is the result of the dedication and hard work put in by the entire team working at the Blood Bank, who have untiringly committed to maintaining the highest quality standards. The award is an endorsement of these practices and an overall commitment of Max Healthcare towards these quality benchmarks, said Dr. Pervez Ahmed. |
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NABH
Max Super Speciality Hospital and Max Devki Devi Heart & Vascular Institute at Saket, the two tertiary care hospitals of Max Healthcare, are the first two hospitals of North India to have received the prestigious accreditation from National Accreditation Board for Hospital & Healthcare Providers at the 2nd National Quality Conclave in February, 2007. The accreditation is a recognition of Max Healthcare's commitment to provide the highest quality of care to its patients.
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| Getting an NABH certification fully endorses the fact that: |
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The quality of patient care at the hospital is ethical, safe and at par with defined levels. |
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The patient's interests are kept foremost. |
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The patient and his/her family's rights are respected. |
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The system reinforces a culture of continuous improvement. |
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Objective criteria are used to provide evidence of high quality of care |
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NABL
Max Labs 24x7 at MSSH, Saket has been accredited by The National Accreditation Board for Testing and Calibration Laboratories (NABL) with effect from 9th April, 2007 till 8th April, 2009. The first surveillance audit of NABL (ISO 15189: 2007) was carried out on 5th and 6thJuly, 2008 successfully.
Max Healthcare laboratories have successfully obtained NABL accreditation in the field of medical testing for the following disciplines: |
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clinical biochemistry |
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clinical pathology |
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haematology |
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immunohaematology |
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microbiology & serology |
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hispatology |
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cytopathology |
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ISO 9001:2000 & ISO 14001:2004
The value of the ISO 9001:2000 & ISO 14001:2004 certification lies in the fact that it is internationally recognised and is an assurance to the customer/patient that a quality system is in place which the hospital constantly complies with. This certification also ensures that the culture of quality, processes and standardisation spreads within the organisation leading to 'customer satisfaction' through regular assessment and review.
Five Hospitals of Max Healthcare are ISO 9001:2000 certified. They are located at MHVI-Saket, Max Balaji - Patparganj, Max Hospitals at Pitampura and NOIDA and Max Med Center - Panchsheel.
Max Hospital - Pitampura has also been certified for ISO: 14001:2004.
The benefits and advantages of this certification, |
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Quality & environment procedures of the Max hospitals comply with international standards |
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Enhanced technical competence of the hospital staff at all levels in quality & environment issues |
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Improvement in efficiency and effectiveness of quality and environment measurement programmes |
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Management receives regular updates about hospital performance with respect to quality & environment parameters |
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| Key documentation requirements leading to ISO certification, for Quality and Environment are as follows: |
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Quality and Environment Policies |
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Quality and Environment manual |
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Mandatory procedures and formats |
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Objectives and Targets |
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Work Instructions |
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Legal Register |
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Aspect Register |
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"We exist because of the customers. We strive for patient care, which is an amalgam of service, medical excellence and customer relationship management."
Sanjay Rai, Director,
Marketing & Customer Management
Max Healthcare |
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