Front Office Manager | Max Healthcare
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Front Office Manager

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Job Description

1. To resolve day to day patients / visitors complaints and manage the total Customer Experience Questionnaires dissemination process.

2. To achieve high customer satisfaction with Telecommunication services provided by Telephone Exchange personnel.

3. To effectively implement  policies, procedures through Front Office personnel.

4. To daily supervise front office  services and staffing.

5. To ensure accurate  patient invoicing, billing, refunds etc. and resolves all problems  associated with patient billing.

6. To have complete orientation of IMS system of  Hospital.

7. Comply with the service quality Process, environmental & occupational issues & policies of the respective area.

8. To have complete Awareness about Disaster Management Programme (DMP) of the hospital.

9.  To ensure efficient functioning of Front Office personnel/ processes/ systems.

10.To ensure FO Team awareness and  readiness  for emergency patient handling roles.

11.To coordinate with  diagnostic and treatment activities to achieve high customersatisfaction levels with services.

12.To coordinate with  medical staff and other departments on behalf of Front OfficeTeam.

13.To effectively utilize Hospital Information System, EPABX  system and other software provided

14.To conduct & coordinate training programs for front office team.

15.To be well groomed, punctual & adhere to company policies and practices.

Other Details

Max Hospital, Pitampura

Graduation. Preferably with PG   Diploma in Hospital Management.

No. Of Vacancies 
Expire Date 
Wednesday, April 20, 2016

Contact Details

Tanmeet Kaur

Clinical Directorate

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