Responsibilities and key tasks
1.To manage the “Total Customer Experience Questionnaire” process & follow
through customer requests.
2.To ensure total familiarity with all instructional manuals and operating
procedures applicable to the role.
3.To efficiently handle appointment, admission and discharge of patients.
4.To ensure timely invoice generation with accuracy.
5.To accurately share Cash/ Credit/ Corporate billing and discount information
with customers & achieve high levels of customer satisfaction at each
6. To ensure timely registrations & timely report delivery.
7. To ensure timely submission of deposited cash/cheque/drafts/ credit slips to
8. To have complete orientation of IMS system of Hospital.
9. Comply with the service quality Process, environmental & occupational
issues & policies of the respective area.
10. To have complete Awareness about Disaster Management Programme
(DMP) of the hospital
11.To maintain and contribute to cordial inter and intra team relations.
Cost & Revenue
12.To effectively utilize Hospital Information System, EPABX system and other