| Q. After I receive the card, can I use the benefits immediately? |
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| A. You may start using the benefits once the card has been activated. For activation of the card, please present this card at the help-desk/reception of your nearest Max Facility and fill-in your family's details in the enrolment form. |
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| Q. Will the card be applicable to families with 4 or more members? |
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| A. Max Healthy Neighbourhood card is valid upto 6 members of a family (names to be mentioned in the enrollment form). Should you have senior citizens in your family, the benefits can be extended to them as well. |
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| Q. Does every member of the family receive an exclusive Max Healthy Neighbourhood card? |
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| A. One card will be issued per family. Details of family members and age are to be filled in by the card holder, in the enrollment form. |
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| Q. What is the validity of the Max Healthy Neighbourhood card? |
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| A. This card is valid till 31st December, 2010 but is subject to renewal. |
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| Q. Can I gift this card or pass it on to my friends and relatives? |
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| A. Max Healthy Neighbourhood card is non-transferable. |
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| Q. In case I shift residence, will the benefits hold good? |
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| A. The benefits hold good irrespective of your change in residence. |
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| Q. My mother is 61 years old. Is she entitled to the Senior Citizen mentioned benefits in the Max Healthy Neighbourhood card? |
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| A. Senior Citizen benefits will be applicable to those above 65 years. |
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| Q. How do I fix an appointment with a specialist? |
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| A. Please see the back sheet, where the Max Hospital network is listed. Call the Max facility nearest to you or visit www.maxhealthcare.in |
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| Q. If I want to avail complete body check-up, whom do I contact? |
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| A. Max Healthcare has launched a comprehensive range of Preventive Healthcare Programmes (PHPs) best suited to your age, lifestyle and dietary requirements. The range of PHP varies from Rs.850 - Rs. 74,000. To get information on our latest PHPs and to schedule an appointment, call the nearest Max facility or visit www.maxhealthcare.in |
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| Q. In case of Emergency, whom do I call? |
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| A. Call 011-4055 4055. The call will land at the centralised emergency base station and an ambulance will be dispatched from the nearest Max facility. |
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| Q. I have healthcare insurance, to avail the insurance cover during hopitalisation at Max Healthcare, whom do I contact? |
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| A. Please ask to be guided to the TPA (Third Party Administrator) desk. |
