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Clinical Directorate


With Dr. Sharad K Singhi, she knew she was in the right hands. Suffering from a 'Nasal Polyp', she met Dr. Singhi in the ENT Department and he assured her a positive outcome and then proceeded to give her personalised attention, care and guidance through the entire process of the operation.

From administrative requirements to blocking of the operation theatre, every step was made effortless by Dr. Singhi and his team, Ms. Rutika and Ms. Shikha, including administrative support. The patient even expressed her admiration for the team with a few kind words, "Professional, polite, Read more


A pregnant woman was scheduled to visit three different doctors in March 2015. The patient was evidently apprehensive because she assumed that there would be a long wait and she was in no condition to wait for too long. Since she also had to meet three doctors for her daughter, she spoke to the Duty Manager, Charu Sharma on the phone and explained her condition to her.

Charu Sharma took it upon herself to coordinate the patient's visit with all the three doctors and reassured the patient that she would not have to wait at the hospital. It was a very smooth experience for the patient Read more


A patient admitted at Max Patparganj enrolled for Home Care Services for which they had paid in advance. Tragically and unavoidably, the patient passed away a er only a few days.

The patient's son visited Max and requested the Home Care staff to refund the remaining amount as they didn't avail the entire suite of services. The refund process usually takes at least 10 days and After learning this, the son informed the staff that he needed the money urgently as his family was going through a financial crisis.

After several follow-ups, he was getting more and more agitated as he Read more


Rakhee Marwah was admitted under Dr. Vivek Kumar in Max Patparganj. She was unhappy because she was denied to cover her treatment. Since the patient was accompanied by her elderly parents, it became extremely difficult for her to move from one place to another to resolve her concerns.

That's when she approached Paramjeet, a front office staff member, and shared her concerns. Paramjeet, after hearing her concerns, took it upon herself to get this issue resolved personally and reassured the patient. She took the initiative and started her correspondence with the TPA. That's when she Read more


A patient underwent a bypass surgery but was not satisfied with the services rendered to him. The bitter experience made him believe that all the big hospitals are just focused towards making money and are very insensitive towards their patients in terms of services and treatment. Few years later, he visited another equally renowned hospital which was to some extent more modest than the previous one. Still, the compassion and quality of care towards patients was lacking.

With all these preconceived notions, he decided to try Max hospital in Mohali. Over there, he was treated under Read more


A patient came to Dr. Hitesh at Max Saket from Hisar. Gradually, he had lost his ability to eat or drink. Since then, he was on PEG feeding, a surgical procedure for placing feeding tube. Having consulted many doctors for his syndrome and having encountered many difficulties, his confidence started deteriorating.

He approached Dr. Hitesh Gupta in Jan'14 after he had come across a few published articles on swallowing management by Dr. Hitesh.

On evaluating him, Dr. Hitesh observed that his swallowing muscles were almost dead as he had not exercised them for over 7 years. This Read more


Sebin Jacob was going about his day as usual, when he came across a patient with amputated limbs below the knee due to a diabetic foot. He had never thus far served a patient with a deformity of this nature.

Though the patient had been this way for a while, medically his condition was critical and worsening by the day. Still the patient was optimistic and could fulfil his habitual activities for years before then. But due to his deteriorating health, he had to use a bedpan/commode to be able to use the facilities. The patient felt uneasy to use these and he did not pass any stools Read more


A patient was crying out in pain continuously and requesting for relief medicine. The patient's treatment was being funded through the Chief Minister's Cancer Fund. Unfortunately, the medicine that the Doctor had prescribed wasn't included in the Chief Minister's fund and even the patient's husband could not afford it.

Seeing her condition, Sukhdeep Kaur, the Nursing Superintendent on call immediately offered her help. Initially, the attendant refused to accept the money for the medicines she gave but Sukhdeep insisted and told him to buy it immediately. The patient was finally put Read more


To Mrs. Kavita's home when Nurse Surbjot Kaur from our Home Care Service observed that the 5-day-old baby had abdominal distention. Mrs. Kavita then informed Nurse Kaur that the baby was refusing to feed on which they opted to go for an investigation, wherein the baby's bilirubin level was 19.5.

Nurse Kaur immediately informed Dr. Megha, the neonatologist and advised the parents to get the baby admitted to the hospital as soon as possible. The baby's father was a doctor himself and ignored Nurse Kaur's plea. It took a lot of effort to persuade the mother and Nurse Kaur didn't give Read more


Pratima Chhabra from Max Shalimar Bagh had given out her visiting card to the president of her residential society. At 11 p.m. after another usual day at work, she got an urgent phone call from someone in her residential complex. She was informed that the patient was showing stroke-like symptoms but the family, untrained to recognise this, had not been able to identify it as a stroke.

She leapt into action and upon examination, she advised that the patient should be immediately admitted to the hospital. Being dutiful and showing her usual character, she decided to accompany Read more