ACCOMPANIED BY HER 5-YEAR-OLD DAUGHTER
A pregnant woman was scheduled to visit three different doctors in March 2015. The patient was evidently apprehensive because she assumed that there would be a long wait and she was in no condition to wait for too long. Since she also had to meet three doctors for her daughter, she spoke to the Duty Manager, Charu Sharma on the phone and explained her condition to her.
Charu Sharma took it upon herself to coordinate the patient's visit with all the three doctors and reassured the patient that she would not have to wait at the hospital. It was a very smooth experience for the patient and her daughter as she did not even have to wait for five minutes during her visit.
In the patient's own words, "I have had a very pleasant experience today all thanks to one of your employees. Charu is very polite, efficient and exceeded my expectations. She is a real asset to your organisation. I would really like to commend her."
For Charu Sharma's sheer dedication to patient service, comfort and Sevabhav, Max cannot thank her enough.
Charu Sharma, Officer - Guest Relations & Financial Counselor