AT A PRESTIGIOUS HOSPITAL IN 2005
A patient underwent a bypass surgery but was not satisfied with the services rendered to him. The bitter experience made him believe that all the big hospitals are just focused towards making money and are very insensitive towards their patients in terms of services and treatment. Few years later, he visited another equally renowned hospital which was to some extent more modest than the previous one. Still, the compassion and quality of care towards patients was lacking.
With all these preconceived notions, he decided to try Max hospital in Mohali. Over there, he was treated under Dr. Sudhir Saxena in the cardiology department. He was given the much needed a ention not only by the doctors, but also by the support staff. His experience was further enhanced when Jyoti (Patient Care Cooridinator) helped him in booking prior appointments followed by flawless coordination with the Doctor. The selfless service given by Jyoti was truly commendable.
The patient was highly pleased with the entire experience and showed his gratitude through a letter: "When I look back at all my experiences at different hospitals, the experience at Max hospital, Mohali has definitely been the best. A special thanks to Dr. Sudhir Saxena and Ms. Jyoti who worked passionately to help me recover." In the patient's words, 'Mohali offers the best hospitality and services that he had found nowhere else.'
It's true, Sevabhav can convert even a disbeliever into a brand ambassador.
Dr. Sudhir Saxena, Jyoti - Patient Care Coordinator