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UNHAPPY WITH HER INSURANCE COMPANY

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Clinical Directorate

Rakhee Marwah was admitted under Dr. Vivek Kumar in Max Patparganj. She was unhappy because she was denied to cover her treatment. Since the patient was accompanied by her elderly parents, it became extremely difficult for her to move from one place to another to resolve her concerns.

That's when she approached Paramjeet, a front office staff member, and shared her concerns. Paramjeet, after hearing her concerns, took it upon herself to get this issue resolved personally and reassured the patient. She took the initiative and started her correspondence with the TPA. That's when she found out that there was an error at the Insurance Company's end and not the patient's. Without wasting a second, she coordinated with the doctor in the TPA to get approvals and informed the patient and her family.

Although in the beginning the case was denied, yet with the proactive approach of Paramjeet, the patient's ailment was reconsidered and the Insurance Company paid the amount, all thanks to her. After the settlement of the bill, Ms. Marwah, the patient went to the TPA office to personally thank Paramjeet.

For going that extra mile to demonstrate her Sevabhav, Max salutes Paramjeet.

Paramjeet - Patient Care Executive

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