Front Office Manager | Max Healthcare

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Hospital : 
Max Super Speciality Hospital, Saket
Description: 
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    Dr. Neeraj Awasthy, Dr. Sushil Shukla
  • Role of CT/MR imaging and echocardiography in evaluation of valsalva sinus aneurysm 
    Dr. Reena Anand, Dr. Raj Kumar, Dr. Divya Malhotra, Dr. Bharat Aggarwal
  • Risk factors for patients undergoing treatment for Breast Cancer
    Ms. Kanika Arora, Ms. Ritika Samaddar
  • Radiology Case of The Month 
    Dr. Nafisa Shakir Batta, Dr. Dhruv Jain
Date: 
October, 2015 :15
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+91 164 660 1666

Front Office Manager

Home >> Careers >> Job Openings >> Front Office Manager

Clinical Directorate

Job Description

1. To resolve day to day patients / visitors complaints and manage the total Customer Experience Questionnaires dissemination process.

2. To achieve high customer satisfaction with Telecommunication services provided by Telephone Exchange personnel.

3. To effectively implement  policies, procedures through Front Office personnel.

4. To daily supervise front office  services and staffing.

5. To ensure accurate  patient invoicing, billing, refunds etc. and resolves all problems  associated with patient billing.

6. To have complete orientation of IMS system of  Hospital.

7. Comply with the service quality Process, environmental & occupational issues & policies of the respective area.

8. To have complete Awareness about Disaster Management Programme (DMP) of the hospital.

9.  To ensure efficient functioning of Front Office personnel/ processes/ systems.

10.To ensure FO Team awareness and  readiness  for emergency patient handling roles.

11.To coordinate with  diagnostic and treatment activities to achieve high customersatisfaction levels with services.

12.To coordinate with  medical staff and other departments on behalf of Front OfficeTeam.

13.To effectively utilize Hospital Information System, EPABX  system and other software provided

14.To conduct & coordinate training programs for front office team.

15.To be well groomed, punctual & adhere to company policies and practices.

Other Details

Location: 
Max Hospital, Pitampura
Qualifications 

Graduation. Preferably with PG   Diploma in Hospital Management.

Category 
Experience 
10-15years
No. Of Vacancies 
1
Expire Date 
Wednesday, April 20, 2016

Contact Details

Name 
Tanmeet Kaur

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