A patient admitted at Max Patparganj enrolled for Home Care Services for which they had paid in advance. Tragically and unavoidably, the patient passed away a er only a few days.
The patient's son visited Max and requested the Home Care staff to refund the remaining amount as they didn't avail the entire suite of services. The refund process usually takes at least 10 days and After learning this, the son informed the staff that he needed the money urgently as his family was going through a financial crisis.
After several follow-ups, he was getting more and more agitated as he was not being provided with timely support. This is when the Front Office Head, Shikha Tandon stepped in. She understood the severity of his problems and took into account the emotional turmoil being faced by him and the members of his family in their tragic time. After counselling and assuring him of a speedy refund, she personally coordinated with the Home Care department while also ge ing in touch with Mr. Arun from finance, who extended his full support as well.
Through the help of the finance team, she was able to get the process sped up and personally handed over the cheque to the patient's son before the committed time.
Ms. Tandon and the entire team's combined effort showcased their act of Sevabhav. For that and much more, Max salutes them.
Shikha Tandon - Assistant Manager