UNHAPPY WITH HER INSURANCE COMPANY | Max Healthcare

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Hospital : 
Max Super Speciality Hospital, Saket
Description: 
  • Robotic Urological Surgery: 15 years journey 
    Dr. Rahul Yadav, Dr. Anant Kumar
  • Robotic surgery is the latest in advanced onco surgical procedures 
    Dr. Harit Chaturvedi
  • Percutaneous balloon aortic valvuloplasty & balloon dilatation of aortic coarctation in a 10 year old child 
    Dr. Neeraj Awasthy, Dr. Sushil Shukla
  • Role of CT/MR imaging and echocardiography in evaluation of valsalva sinus aneurysm 
    Dr. Reena Anand, Dr. Raj Kumar, Dr. Divya Malhotra, Dr. Bharat Aggarwal
  • Risk factors for patients undergoing treatment for Breast Cancer
    Ms. Kanika Arora, Ms. Ritika Samaddar
  • Radiology Case of The Month 
    Dr. Nafisa Shakir Batta, Dr. Dhruv Jain
Date: 
October, 2015 :15
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UNHAPPY WITH HER INSURANCE COMPANY

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Clinical Directorate

Rakhee Marwah was admitted under Dr. Vivek Kumar in Max Patparganj. She was unhappy because she was denied to cover her treatment. Since the patient was accompanied by her elderly parents, it became extremely difficult for her to move from one place to another to resolve her concerns.

That's when she approached Paramjeet, a front office staff member, and shared her concerns. Paramjeet, after hearing her concerns, took it upon herself to get this issue resolved personally and reassured the patient. She took the initiative and started her correspondence with the TPA. That's when she found out that there was an error at the Insurance Company's end and not the patient's. Without wasting a second, she coordinated with the doctor in the TPA to get approvals and informed the patient and her family.

Although in the beginning the case was denied, yet with the proactive approach of Paramjeet, the patient's ailment was reconsidered and the Insurance Company paid the amount, all thanks to her. After the settlement of the bill, Ms. Marwah, the patient went to the TPA office to personally thank Paramjeet.

For going that extra mile to demonstrate her Sevabhav, Max salutes Paramjeet.

Paramjeet - Patient Care Executive

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