UNHAPPY WITH HER INSURANCE COMPANY | Max Hospital
  1. https://www.maxhealthcare.in/sevabhav-details
  2. https://www.maxhealthcare.in/sevabhav-details/unhappy-her-insurance-company

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Hospital : 
Max Super Speciality Hospital, Saket
Description: 
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  • Risk factors for patients undergoing treatment for Breast Cancer
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  • Radiology Case of The Month 
    Dr. Nafisa Shakir Batta, Dr. Dhruv Jain
Date: 
October, 2015 :15
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DELHI / NCR : 011-4055 4055

MOHALI : 0172-665 2666

DEHRADUN : 0135-667 3666

BATHINDA : 0164-660 1666

 

Bio Medical Waste Report For Shalimar Bagh

Month Red Autoclave(Infected Plastic Waste) Yellow- Incineration(AnatomicalWaste & Soiled Waste) Blue Autoclave (Glass- Bottles) Black Cytotoxic- Incineration( Cytotoxic Contaminated Items) White- Sharp Total Bags Total Weight(In KG's)
  No. of Bags Weight (in KG's) No. of Bags Weight (in KG's) No. of Bags Weight (in KG's) No. of Bags Weight (in KG's) No. of Bags Weight (in KG's)    
Apr-17 924 2963.50 954 2994.10 239 1017.30 103 279.20 1645 606.40 3865 7861.00
May-17 1175 4624.12 1028 3498.40 276 1524.34 87 195.01 1803 823.85 4369 10665.71
Jun-17 1060 4511.45 902 2886.66 293 1324.05 76 194.00 2057 1100.69 4388 10016.85
Jul-17                     0 0.00
Aug-17                     0 0.00
Sep-17                     0 0.00
Oct-17                     0 0.00
Nov-17                     0 0.00
Dec-17                     0 0.00
Jan-18                     0 0.00
Feb-18                     0 0.00
Mar-18                     0 0.00
YTD 3159 12099.065 2884 9379.155 808 3865.69 266 668.705 5505 2530.94 12622 28543.555

UNHAPPY WITH HER INSURANCE COMPANY

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Clinical Directorate

For more info please call 8744 888 888 (Delhi – NCR) & 9988 422 333 (Chandigarh Tri-city), or mail at homecare@maxhealthcare.com

Rakhee Marwah was admitted under Dr. Vivek Kumar in Max Patparganj. She was unhappy because she was denied to cover her treatment. Since the patient was accompanied by her elderly parents, it became extremely difficult for her to move from one place to another to resolve her concerns.

That's when she approached Paramjeet, a front office staff member, and shared her concerns. Paramjeet, after hearing her concerns, took it upon herself to get this issue resolved personally and reassured the patient. She took the initiative and started her correspondence with the TPA. That's when she found out that there was an error at the Insurance Company's end and not the patient's. Without wasting a second, she coordinated with the doctor in the TPA to get approvals and informed the patient and her family.

Although in the beginning the case was denied, yet with the proactive approach of Paramjeet, the patient's ailment was reconsidered and the Insurance Company paid the amount, all thanks to her. After the settlement of the bill, Ms. Marwah, the patient went to the TPA office to personally thank Paramjeet.

For going that extra mile to demonstrate her Sevabhav, Max salutes Paramjeet.

Paramjeet - Patient Care Executive

paramjeet2 - Max Hospital
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