It is just one month of my surgery for bilateral repair of inguinal hernias, at Max Super Speciality Hospital, Saket, by a team led by Dr. Pradeep Chowbey. It was a small surgery by medical standards, but as a patient it was a matter of some concern. It is that concern, that forces me to write a few lines of my experience at Max Hospital. I was fully explained the treatment I have opted for. I was, after the surgery, the same evening visited by Dr. Chowbey himself. I was discharged on the next day with follow up instructions. I am thankful to Dr. Chowbey for explaining everything about my surgery and after care, the nursing team was excellent and very caring and other team members were quite aligned to their job and were cooperative. All this could be possible, as I understand, because of the motivation provided by the leader in this case Dr. Chowbey, who told that he maintained one on one relationship with the team members and maintain a long association with those who worked with him. All this creates an atmosphere of confidence for the patient in which the role of your marketing team or non-medical representative, we come in contact with, in the first instance, like Mr. Abhishek Raj and Mr. Sanjiv Chaudhary become quite appreciable as these officers work as hub of interaction, on behalf of the patient, with various departments of Hospital for the services required by the patient. It will be unfair on my part if I do not mention that it is the leadership of Dr.Chowbey which is responsible for creating such a good environment of working relationship within, that brings a feeling and a sense of assurance and faith in the minds of the patient – a win-win situation for both the Hospital and the patient.
Minimal Access / Laparoscopic Surgery