Online Video Consultation with Doctors at Max Healthcare

At Max Healthcare, we  provide world-class healthcare and treatments to our patients.

Even during the pandemic, the health and safety of our patients is of utmost importance. Numerous safety protocols are in place at all Max Hospitals to limit the spread of infection. These measures include – continuous and extensive cleaning & disinfection in premises; no visitors allowed; no entry inside the hospital without mask; screening of patients/staff at the entrance; separate flu clinic outside the hospital. For patients are who are still not comfortable in coming to the hospital, we have started expert Video Consultations with our Super Specialist doctors so that they do not delay their treatment.  

Video consultations are safe, save time, maintain a patient’s privacy, and allow them to get in touch with a specialist by choosing a desired date and time slot in the comfort of their home.


Benefits of online video consultations 

  • Privacy- Certain diseases and conditions in our society are often stigmatized, stopping people from visiting the doctor. However, with video consultation, you can maintain your privacy and consult any specialist at any time.
  • Safety- . People are delaying their treatment for the fear of COVID-19 and are avoiding any visit to the hospital. Video consultation solves this problem as doctor consultation can now be availed from the comfort and safety of their homes.
  • Accessibility- Often, people from smaller towns and cities don't have access to the healthcare facilities. And if they do, they have to travel long distances to visit the doctors, further adding to their expenses. Video consultation facilitates people's accessibility to expert doctors and quality healthcare.

How do I start video consultation with Max Healthcare doctors?



To start online consultation with doctors at Max Hospitals, follow these steps:

Step 1- Go to

Step 2- Click on the Book an Appointment button.

Step 3- Type in the doctor or the speciality for which you are seeking consultation in the first box. A drop-down menu will appear, displaying a list of doctors. You can select one. If you don't have a preferred doctor, just select the speciality and click on the Apply button.

Step 4- Select your location in the next box. A drop-down menu will appear, displaying all the Max Hospitals in the region. Select one according to your convenience, and click on the Apply button.

Step 5- The web page will now show you a list of all the doctors in your selected speciality. Scroll to the doctors who are available for Video Consultation. The webpage will now display the fees and the time slot in which the doctor will be available. Choose the doctor whose timing and fees suit you. Then click on the Video Consultation button.

Step 6- Enter your mobile number or Max ID (if available). Click on Continue.

Step 7- Enter the 4-digit OTP that will arrive on your entered mobile number. Click on Continue.

Step 8- A dialogue box will appear with the question, "Are you empanelled with CGHS, ECHC, DGHS & NDMC?" Select Yes or No accordingly.

Step 9- Select the date and the time slot from the options displayed on your screen.

Step 10- Fill in the patient details like the patient's name, gender, date of birth, address, etc. Click on Continue.

Step 11- Now select your payment option- Cards (Credit/Debit), Net Banking, UPI, and Google Pay. Enter your details as asked.

Step 12- After the successful payment, you will receive an appointment confirmation message. 

Step 13 - After the confirmation message, you will be provided with a link to the Max myHealth+ app. Download the app and connect with your doctor on the scheduled day and time.


MAX myHealth+ App:

You can get video consultations from our doctors on Max myHealth+ app. Follow these steps:

Step 1- Download the app on your phone. To get the app, search MAX myHealth+ on the Play Store, if you are an android user. Search MAX myHealth Plus on the App Store, if you are an Apple user.

Step 2 -

New patients: Register now as a new patient and then login
Existing Max Patient: Login with the registered mobile number

Step 3 - As you register as a new patient, an OTP will be sent to your registered mobile number. Enter the OTP and tap on the Verify OTP button.

Step 4 - Press on ‘Allow permission’. This permission allows the app to show things on top of other apps that you’re using.

Step 5 - Set a four-digit PIN number as your password. Use your registered mobile number and this PIN number for subsequent logins.

Step 6 - After a successful login, a home screen will appear with three hospitals: Max Hospital, BLK-Max Super Speciality Hospital, and Nanavati Max Super Speciality Hospital. Tap on the hospital of your preference to book a video consultation appointment.

Step 7 - Search for the doctor or speciality in the search bar. The names of the available doctors will appear on the screen.

Step 9 - Tap on the ‘Book’ button placed in the doctor card.

Step 10 - Tap on the date and time to select the available slot and confirm the appointment.

Step 11 - Tap on ‘Pay Now’ to confirm the appointment. After a successful payment, an appointment confirmation message will be sent to you.

Step 12 – Open your app 20 minutes before the appointment to receive the call from the doctor


Is video consultation safe and secure?

Yes, the online doctor consultation is entirely safe All your information, medical records, and prescription are private and secured. You can directly upload your medical reports on the Max myHealth+ app and download your prescription from there too, after the video consultation.

How can I get a prescription online?

After your online consultation with your doctor, you can find your prescription on our website's 'Health Records' tab. Click on this tab. Then click on the 'Consults & Rx' tab to view/download your prescription. On the Max myHealth+ app, you can view your prescription under the ‘MyPrescriptions’ tab.